How quickly will I receive my order?
Orders placed before 13:00 on business days usually leave our warehouse the same day, provided the items are in stock. Delivery time depends on your country and the shipping method you choose. All options and delivery times are listed on our shipping page.
Do you offer free shipping?
Yes. Orders over a certain amount ship for free, and the free option appears automatically at checkout. The exact threshold for your country is listed on our shipping page.
Will I have to pay customs or extra fees on delivery?
No. The price you see at checkout is the final price, including VAT and any duties. You won't pay anything extra when the parcel arrives.
How can I track my order?
As soon as your order ships, we send you an email with a tracking number and a link to follow your parcel. If you can't find it, check your spam folder or contact us.
Which payment methods do you accept?
You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are encrypted and processed securely by Shopify Payments and PayPal.
Will this accessory work with my VR headset?
Every product page lists the headsets the product is compatible with. If you're unsure, email us your headset model and we'll confirm before you order.
Does a 5 m Link cable work as well as a shorter one?
Yes. In our tests the 5 m cable performs the same as a 3 m cable. What matters is that your computer's USB 3 port delivers enough power. In rare cases it doesn't, and a powered USB hub solves the problem.
Can I change or cancel my order?
Contact us as soon as possible and we'll do our best to update or cancel the order before it ships. If it has already been sent, you can use your 14-day right of withdrawal instead.
How do I return a product?
You have 14 days from the day you receive your order to change your mind. Email us your order number, the email address you ordered with and a photo of the product, and we'll guide you through the return. Full details are in our return policy.
When will I get my money back?
We refund you with the same payment method you used, no later than 14 days after we receive your withdrawal notice. We may wait until the product is back with us. Card refunds can take 5 to 10 business days to appear on your account.
My parcel arrived damaged or something is missing. What should I do?
Take photos of the parcel and the product and contact us, preferably the same day. We'll sort it out with the carrier and make sure you get a working product.
What warranty do your products have?
All products come with the manufacturer's warranty, and you also keep your statutory right to complain about defects. If something stops working, contact us and we'll arrange a repair or replacement. Read more on our complaints and warranty page.
How can I contact you?
Use the chat on our website or email us at support@vortexvr.co.uk. We reply as quickly as we can on business days.