1. COMPLAINTS
1.1 Customers who wish to complain about defects in ordered goods must contact VortexVR customer service by email at support@vortexvr.co.uk within two years, but always as soon as possible after the defect is discovered.
1.2 If VortexVR has established that the goods are defective and the defect is not due to any circumstance on the part of the Customer, VortexVR shall, at its own expense, rectify the defect or replace the goods with new goods. VortexVR will pay the return shipping for valid complaints.
1.3 If you send your product to one of VortexVR's service partners, or if VortexVR forwards your product to a service partner, the service partner may contact you directly.
2. WARRANTY
2.1 Our products come with the warranties offered to us by manufacturers or suppliers. The warranty primarily covers repair if your product breaks down. If the product cannot be repaired, it will be replaced with an equivalent product. VortexVR does not offer any additional warranty beyond the manufacturer's warranty. The warranty is transferred to a second-hand buyer, which means that if you bought a product second-hand, you can still have it repaired by us.
2.2 If you are shopping as a private individual and as the original customer, you have the right to make a complaint about your product within 2 years from the date you received it.
2.3 Business customers do not have the right to make a claim after the warranty period.
2.4 The serial number must be intact for the warranty to be valid.
Email: support@vortexvr.co.uk